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Frequently Asked Questions

What is Kutuli?

Kutuli is the all-in-one operating system built for solo creators, freelancers, and micro-influencers. It combines CRM, project management, invoicing, sponsorship tracking, income reconciliation, and client approvals into one seamless platform — so you can stop duct-taping Notion, Stripe, and spreadsheets together.

How do I upgrade my plan?

Log in to your dashboard and click the "Upgrade" button in the sidebar. You can choose between monthly and yearly billing (yearly saves 17%). Payment is handled securely through Stripe. You can also manage or cancel your subscription anytime from the Billing Portal.

Can I cancel my subscription anytime?

Yes! There are no long-term contracts. You can cancel your Pro or Business subscription at any time from the Billing Portal. When you cancel, you'll retain access to your current plan features until the end of your billing period. After that, your account reverts to the free Starter tier — your data is never deleted.

What happens to my data if I downgrade?

Your data is always preserved. If you downgrade from Pro or Business to Starter, you won't be able to access plan-locked features (like project management or sponsorship tracking), but all your existing records remain safely stored. If you upgrade again, everything will be right where you left it.

How does the client approval portal work?

Business plan users can create approval requests with a unique magic link. Send the link to your client — they can view the deliverable preview, approve it, or request changes, all without creating an account. Approved items can automatically generate invoices.

Is my data secure?

Yes. Passwords are hashed with PBKDF2 (100,000 iterations, SHA-256) using the Web Crypto API. Sessions use HttpOnly cookies. All connections are encrypted with TLS/SSL. Payment processing is handled securely by Stripe — we never store your credit card details. Your data is stored on Cloudflare's globally distributed D1 database with enterprise-grade security.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe. Some regions may also have access to additional payment methods like Apple Pay, Google Pay, and bank transfers.

How do I set up custom branding?

Business plan subscribers can customize their brand identity from the "Custom Branding" page in the sidebar. Set your business name, tagline, brand colors, and logo — they'll automatically appear on your sidebar, mobile header, and client-facing approval portal pages. Changes take effect instantly with a live preview.

Billing Questions?

Manage your subscription, update payment methods, or view invoices directly in Stripe.

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